Refund policy

Refund & Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To start a return or report a problem, contact us at wowpopmall@gmail.com with your order number and details (include photos if applicable). Please do not send any item back before contacting us — once your return is approved, we will provide return instructions and the correct address by email. Items sent back without prior approval cannot be accepted.

Damaged, defective, or wrong items Please inspect your order upon delivery and contact us within 30 days if the item is defective, damaged, or incorrect. Include clear photos of the issue. Once verified, we will arrange a replacement or a full refund at no cost to you — in these cases you do not need to ship the item back.

Change of mind / other returns Depending on the situation, we may offer a partial or full refund without requiring the item to be shipped back. Please contact us at wowpopmall@gmail.com and we'll find the best solution.

Non-returnable items Certain items cannot be returned, including sale items, gift cards, personalized or custom products, and personal care goods. Please reach out if you're unsure about your specific item.

European Union 14-day cooling-off period If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in its original condition — unused, with tags and original packaging — along with proof of purchase.

Refunds Once your return or issue is approved, we'll refund your original payment method within 10 business days. It may take additional time for your bank or credit card company to process the refund. If more than 15 business days have passed since approval, contact us at wowpopmall@gmail.com.

Exchanges The fastest way to get what you want is to contact us at wowpopmall@gmail.com so we can help arrange it.